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ZH Manifesto

Our view of the world

01.

Delight The Customer

We focus on delivering experiences that wow not just our direct customers, but theirs too. Our goal is to spread delight through every layer of interaction.

02.

Transparency and trust

We're all about being open and treating everyone with respect. It's how we build real trust and lasting partnerships

03.

Communication is key

We take George Bernard Shaw's insight seriously: just because you've sent a message doesn't mean it's been understood. We double-check to make sure we're on the same page

04.

No boring meetings

Three people in a call for an hour is not a one-hour meeting. That's a 3-hour meeting. We strive for efficient communication, using meetings only as a last resort.

05.

No place for micromanagement

We despise micromanagement. We're autonomous, self-motivated and self-driven. No hovering or shoulder-watching here. We trust in our team's ability to deliver.

06.

No time-sheets or time tracking

We see time as the most valuable asset in the world. That's why we don't waste it on tracking hours. Our focus is on meaningful outcomes, rather than the clock.

07.

Hourly billing is bad for everyone

We believe hourly billing is a bad experience for all parties involved and it should be eradicated from the world. Therefore, we don’t do it.

08.

Focus on outcome, not inputs

We zero in on the real impact of our work, rather than just the effort put in. It's the results that matter most to us and our customers.

09.

Relationships over transactions

We value deep connections. We believe in partnerships, not transactions. Building strong, lasting relationships with our customers is at the heart of what we do, ensuring every interaction is more than just a business deal

10.

Lovable products

We love building products that people love. We believe a product should be infused with emotional design, compelling storytelling, and psychological elements to ensure it's not just used, but loved while using it.

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